¿Cómo puedo hacer el seguimiento de mi pedido?

Una vez tu pedido haya sido preparado y salga de nuestro almacén, recibirás un correo de la empresa de mensajería con tu número de seguimiento para consultar el estado del envío.

¿Cuáles son los tiempos y gastos de envío?

Península: 1-5 días hábiles, 4,99€ o gratis desde 25€. Ceuta y Melilla: 5-7 días hábiles, 12,95€. Canarias: 5-7 días hábiles, 23€. Baleares: 5-7 días hábiles, 12,95€. Portugal: 3-4 días hábiles, 5,75€.

¿Qué impuestos se aplican a los productos?

Todos los precios incluyen el IVA aplicable en España. Si existe algún impuesto adicional según la zona de entrega, se mostrará durante el proceso de compra.

¿Qué ocurre si recibo un producto defectuoso?

Dispones de 1 mes desde la recepción para comunicar un defecto. Podrás devolverlo sin coste adicional y elegir sustitución, reembolso o cambio de producto si no hubiera stock.

¿Qué ocurre si recibo un pedido erróneo?

Debes enviar una fotografía del contenido recibido incluyendo ticket y referencias visibles. Revisaremos el caso y te daremos una solución lo antes posible.

¿Puedo devolver mi pedido si no estoy satisfecha?

Sí. Puedes ejercer tu derecho de desistimiento dentro de 14 días naturales desde la recepción del pedido. Los productos deben estar sin usar y con su embalaje original.

¿Cómo puedo contactar con YOU ARE THE PRINCESS S.L.?

Puedes contactar con nuestro equipo a través del formulario de contacto disponible en nuestro sitio web.

¿Dónde puedo comprar físicamente productos de YOU ARE THE PRINCESS?

Puedes encontrar nuestros productos en tiendas Perfumerías Primor. El stock y los precios pueden variar según la tienda.

¿Cómo puedo vender YOU ARE THE PRINCESS en mi tienda?

Si deseas convertirte en distribuidor autorizado puedes escribirnos a shop@youaretheprincess.com.

¿Cómo puedo trabajar en YOU ARE THE PRINCESS?

Puedes consultar nuestras vacantes en LinkedIn y enviar tu CV a wearehiring@youaretheprincess.com.

¿Qué debo saber sobre los sorteos y premios?

Los productos ofrecidos como premios en sorteos no tienen valor comercial, no cuentan con garantía comercial y no admiten cambios ni devoluciones.

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DESCUBRE MET

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SUMÉRGETE EN EL MUNDO AXO

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